#Canary mail turn conversations off how to#
#Canary mail turn conversations off software#

What you have to do here is completely delete your email account from your iPhone or iPad, then set it up all over again.īecause everything potentially related to your email (emails, contacts, calendars, notes) is saved server side, the risk of you actually losing anything here is virtually inexistent.

This is the solution that has always worked for me and the handful of people I know who have experienced this issue, including my mom, earlier today. Delete and set up your email account again Is the problem still happening? Let’s move up the troubleshooting chain.

#Canary mail turn conversations off how to#

Related: How to restart your iPhone without using the Power or Volume buttons

#Canary mail turn conversations off software#

We’re still in basic troubleshooting mode here, but you’d be surprised to know how often rebooting your iPhone or iPad can fix small software problems. If the Mail app still shows unread emails when there are none, we will have to escalate to the next basic troubleshooting step.

Swipe up on the Mail app’s preview to close it.

You’ll be in app switching mode and see previews of your recently used apps.

Swipe up from the bottom of your iPhone or double-press the Home button quickly.

To force close the app, do the following on your iPhone or iPad: Though usually not recommended, force quitting an app (also known as force closing an app) is a great solution when nothing else seems to work for that specific app. The first thing you want to do is to force quit the Mail app. Now that we have the obvious out of the way, let’s go into the basics of troubleshooting. If not, make sure you check out this post to enable the ‘Unread’ smart mailbox in Mail for iPhone and iPad.Īfter having made sure you indeed read all emails in your inbox, and if the Mail app still wrongly shows unread emails, then we’ll have to dig deeper. If you already know how to do that, then great. The best way to go at it is to triage your inbox to only show unread emails, and the good news is that the Mail app has a feature that allows you to easily show a hidden Unread smart folder to gather your unread messages in one place. Make sure you don’t have unread emailsĭuh! I know what you may think, but I also know human errors happen much more often than software bugs, and it really doesn’t hurt to double-check to ensure you do not have any unread emails. There are several ways to go around it, which I believe you should try in this specific order. How to remove badge for unread emails from the Mail app icon While you can’t technically fix the problem, you can make it go away. My best explanation is that it is a software bug, something only Apple can fix, as it seemingly has nothing to do with the email service being used. My mom and I have experienced this on devices running both older and up-to-date versions of iOS. I know for a fact this is something that may affect users using any email service, including Outlook, Hotmail, and Gmail. I wish I had a proper explanation for this problem that happens randomly to some users, but unfortunately, I don’t. 2.6) Restore your iPhone Why can’t I clear that unread email badge?